Part Time Retail Agent

Irvine Company; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, California, is seeking a Retail Agent to greet guests, inform them about products, and complete purchases with a courteous, guest-focused approach.

Ideal candidates will maintain expert product knowledge, provide clear information on uses and ingredients, and support resort services while upholding the resort’s high standards of service and appearance.

Qualifications

• Excellent verbal communication and clear speech with diverse guests.
• Professional appearance and friendly demeanor in all guest interactions.
• Ability to follow store/guest service procedures and security policies.

Responsibilities

• Greet guests and explain available retail products.
• Maintain strong product knowledge and communicate purposes and uses.
• Process payments according to guidelines for cash, room charges, or cards.
• Provide directions and information about resort facilities and hours.
• Keep retail areas clean and organized during operations.
• Respond promptly to guest requests and resolve issues per policy.
• Project a courteous, professional image and offer personalized service.
• Adhere to lost & found and safety procedures.

Skills

Customer service

Guest relations

Job description

The Retail Agent is responsible for initiating and completing sales of items and products available. They must be able to speak clearly, communicate with all types of people, including VIPs, dignitaries and celebrities. The Retail Agent must maintain a professional appearance and friendly attitude toward guests, other employees and management staff and conduct themselves in a professional manner at all times to reflect the high standards of the company.

Job Duties:

• Greet guests of the store and ensure that they are aware of the retail products available for purchase.
• Maintain a high level of expertise on products and explain their purpose, ingredients, suggested uses or other related information.
• Understand and adhere to departmental sales goals. Maintain accurate sales records to establish a client base for re-sale of products and repeat business.
• Process payment utilizing proper policies and procedures for cash, room charge or credit card.
• Provide directions and information to guests about the resort’s facilities, services, location and hours of operation.
• Ensure the cleanliness of the retail areas and arrange for cleaning when necessary during daily operating hours.
• Ensure guest requests for assistance are answered promptly and handled appropriately in a timely manner.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Resolve guest complaints in accordance with departmental policies and procedures. Obtain management assistance if necessary.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.

Minimum Qualifications / Other Expectations:

Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.

Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.