Spa Front Desk & VIP Guest Services

Irvine Company; Newport Beach (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Fashion Island Hotel in Newport Beach, CA is seeking a Spa Receptionist to provide friendly, professional clerical and guest services support in our spa and hotel environment.

You will greet guests, answer phones, manage reservations, and coordinate with spa staff to ensure personalized service for VIPs and all guests while maintaining the hotel's high standards.

Excellent communication, multitasking, and a polished appearance are essential to succeed in this role.

Qualifications

• Ability to communicate effectively.
• Proficiency in a second language preferred.
• Minimum typing speed of 40 WPM.
• Previous clerical experience, preferably in a hotel/resort environment.

Responsibilities

• Greet guests and answer phones; manage reservations and messages.
• Operate credit card machines per procedures.
• Set up and handle gift certificates.
• Stock office supplies for reception.
• Update daily log and communicate to staff.
• Address guest requests promptly and professionally.
• Represent a friendly, professional image to guests.
• Refer guest complaints to management per policy.
• Ensure staff are informed of special needs.
• Follow lost and found and safety procedures.

Skills

Effective communication

Second language proficiency

Typing speed 40 WPM

Job description

Fashion Island Hotel in Newport Beach, CA is seeking a Spa Receptionist to provide friendly, professional clerical and guest services support in our spa and hotel environment.

You will greet guests, answer phones, manage reservations, and coordinate with spa staff to ensure personalized service for VIPs and all guests while maintaining the hotel's high standards.

Excellent communication, multitasking, and a polished appearance are essential to succeed in this role.