Spa Concierge & Guest Experience Specialist

Ko'a Kea; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Pharmacy Insurance

401K

Referral Bonus

Paid Time Off

Birthday Holiday (Full-Time or Part)

Gone Fishing Holiday (Full-Time)

Opportunities for advancement

Job summary

Pacific Hospitality Group is seeking a Spa Receptionist to manage front-desk operations, greet guests, answer calls, and book appointments. You will promote spa services and products, maintain the reception area, and ensure guest satisfaction with friendly, professional service.

Responsibilities include operating spa software, handling cash, and supporting spa staff. A welcoming, detail-oriented team player with strong communication is ideal.

Qualifications

• Knowledge of modern office procedures and methods.
• Ability to use personal computers and various software packages.
• Good math and money handling skills.
• Detail-oriented with ability to multitask.
• Excellent communication, listening and computer skills.
• Friendly, outgoing personality and team player.
• Physically capable of lifting 20 lbs and standing for long periods.

Responsibilities

• Greet guests and handle spa reception and retail area.</br>Answer phone calls and assist guests with questions.
• Book, change and cancel spa appointments; check guests in/out.
• Promote spa treatments, services, and retail; inform guests of programs.
• Use spa computers; maintain desk cash and balance as needed.
• Maintain a clean, organized, and welcoming space; protect guest confidentiality.
• Support training and staff meetings; escalate issues to management.

Skills

Customer service

Phone etiquette

Communication skills

Multitasking

Attention to detail

Team player

Office procedures

Basic math

Education

High school education

Tools

Spa computer system

Job description

Pacific Hospitality Group is seeking a Spa Receptionist to manage front-desk operations, greet guests, answer calls, and book appointments. You will promote spa services and products, maintain the reception area, and ensure guest satisfaction with friendly, professional service.

Responsibilities include operating spa software, handling cash, and supporting spa staff. A welcoming, detail-oriented team player with strong communication is ideal.