Guest Experience Feedback Specialist

Irvine Company; Newport Beach (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

The Resort at Pelican Hill in Newport Beach, CA is seeking a Guest Experience Coordinator to assist the Guest Experience Management team with daily survey administration, respond to guests in the survey platform, and log feedback for leadership review.

You will manage defect reports, process diverse system reports, and maintain a detailed profile notes system to enhance future stays. Strong communication and organizational skills are essential.

Qualifications

• Effective communication skills to provide clear and concise information.
• Ability to read, write and speak English fluently.
• Solid knowledge of word processing and presentation applications.
• Demonstrated organizational skills a must.
• Strong analytical, and deductive reasoning skills.
• Successful problem-solving skills coupled with innovative and creative thinking.
• Must be able to communicate precisely and accurately to all levels of the organization.

Responsibilities

• Assist Guest Experience Management team with guest feedback surveys on a daily basis
• Coordinate all details from survey submission including responding to guests in the survey platform and logging guest feedback in various software
• Communicate via email to all guests who submit a survey and provide necessary follow-up to Guest Experience and relevant department leadership
• Manage guest defect reports and create a detailed profile note system for future stays
• Process reports from various systems
• Accountable for setting own work direction and completing work tasks
• Maintain systems to monitor and facilitate the timely investigations and closeout of guest feedback surveys
• Other duties as assigned

Skills

Effective communication

Fluent English

Word processing

Presentation software

Organizational skills

Analytical thinking

Problem-solving

Cross-functional communication

Tools

MS Word

MS PowerPoint

Job description

The Resort at Pelican Hill in Newport Beach, CA is seeking a Guest Experience Coordinator to assist the Guest Experience Management team with daily survey administration, respond to guests in the survey platform, and log feedback for leadership review.

You will manage defect reports, process diverse system reports, and maintain a detailed profile notes system to enhance future stays. Strong communication and organizational skills are essential.