Spa Front Desk Concierge & Guest Experience

Pacific Hospitality Group; Huntington Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Retail commission

Service charge where applicable

Job summary

Pacific Hospitality Group in Huntington Beach, CA seeks a Spa Coordinator/Attendant to deliver seamless guest experiences across front- and back-of-house spa operations, assist guests, maintain cleanliness, coordinate appointments, and support leadership with service standards.

Ideal candidates have 6+ months in spa, guest relations or sales, strong communication, and a professional presence. Training on hotel POS systems and MS Office is a plus; commission and service charges may apply.

Qualifications

• 6+ months of prior sales, guest relations, and/or spa experience.
• Basic knowledge of spas, luxury hotel service standards, guest relations and etiquette.
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction.

Responsibilities

• Greet guests, provide spa orientation, and assist with amenities.
• Maintain cleanliness and organization of reception, treatment rooms, locker rooms, fitness center, and lounge areas.
• Stock towels, linens, supplies, retail items, and guest amenities.
• Maintain working knowledge of spa services, treatments, amenities, and retail products.
• Schedule spa, salon, and fitness appointments; confirm bookings and support group reservations.
• Escort guests to waiting areas or treatment rooms and support retail purchases.
• Assist with daily administrative tasks: payroll cards, paperwork, and communication with management.
• Monitor spa areas and coordinate with Housekeeping, Engineering, and Front Office for upkeep and special requests.
• Open and close the spa, reconcile daily sales, and maintain accurate guest and room account records.
• Address guest concerns within scope and elevate issues when needed.
• Support department meetings, review VIP lists, and prepare reports.

Skills

Guest relations

Sales experience

Spa knowledge

Tools

POS system

Job description

Pacific Hospitality Group in Huntington Beach, CA seeks a Spa Coordinator/Attendant to deliver seamless guest experiences across front- and back-of-house spa operations, assist guests, maintain cleanliness, coordinate appointments, and support leadership with service standards.

Ideal candidates have 6+ months in spa, guest relations or sales, strong communication, and a professional presence. Training on hotel POS systems and MS Office is a plus; commission and service charges may apply.