Spa Receptionist & Guest Experience Specialist

ADP Middleware Test Company; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Westgate Resort is seeking a Spa Receptionist to greet guests, manage bookings, and assist with retail sales at the Papillon the Spa. The role requires excellent customer service, strong communication, and the ability to work in a fast-paced environment. Duties include front desk operations, answering phones, and maintaining a welcoming spa area.

The position emphasizes guest orientation, accurate appointment management, and promoting spa services and products to meet guest needs.

Qualifications

• Must be detail-oriented and able to multi-task in a fast-paced spa environment.
• Excellent customer service and communication skills with guests.
• Basic math and money handling skills for processing payments.
• Professional and friendly with strong teamwork attitude.

Responsibilities

• Greet guests and check them into the computer system.
• Answer phone calls and assist with spa questions and bookings.
• Book, change, and cancel spa appointments accurately.
• Maintain the lounge and locker areas and assist with retail sales.

Skills

Detail oriented

Multi-tasking

Customer service

Money handling

Communication

Team player

Computer skills

Education

High School Diploma or GED

Job description

Westgate Resort is seeking a Spa Receptionist to greet guests, manage bookings, and assist with retail sales at the Papillon the Spa. The role requires excellent customer service, strong communication, and the ability to work in a fast-paced environment. Duties include front desk operations, answering phones, and maintaining a welcoming spa area.

The position emphasizes guest orientation, accurate appointment management, and promoting spa services and products to meet guest needs.