Spa Guest Experience Concierge

ADP Middleware Test Company; Orlando (FL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Westgate Resort's Papillon the Spa seeks a friendly Spa Receptionist to greet guests, manage appointments, and promote retail products. You will handle check-ins, guide guests through spa amenities, and maintain a pristine reception and lounge area.

Ideal candidates are detail-oriented, excellent communicators with strong customer service skills, and comfortable using spa computer systems. Training on services and products is provided, with a focus on guest satisfaction.

Qualifications

• Must be detail-oriented and able to multi-task.
• Must work professionally under pressure.
• Excellent customer service and communication skills.
• Proficient with computer systems and spa software.
• Friendly, outgoing personality and team player.
• Attendance at product and service training courses is required.

Responsibilities

• Greet guests and answer phone calls in a courteous manner.
• Assist guests with questions about spa services and products.
• Book, modify and cancel spa appointments; check guests in and out.
• Orient guests to spa facilities and tour amenities.
• Maintain clean, stocked lounge and locker areas; supervise supplies.
• Promote and sell retail products; explain features and benefits.
• Utilize spa computers with proficiency; handle check-out processes.
• Contribute to reaching monthly sales goals and promotions.

Skills

Customer service

Communication

Multitasking

Computer skills

Multi-tasking

Computer skills

Spa computers

Education

High School Diploma or GED

Tools

Spa software

Job description

Westgate Resort's Papillon the Spa seeks a friendly Spa Receptionist to greet guests, manage appointments, and promote retail products. You will handle check-ins, guide guests through spa amenities, and maintain a pristine reception and lounge area.

Ideal candidates are detail-oriented, excellent communicators with strong customer service skills, and comfortable using spa computer systems. Training on services and products is provided, with a focus on guest satisfaction.