Spa Concierge & Guest Services Specialist

ADP Middleware Test Company; Orlando (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Westgate Resort offers a Spa Receptionist role at Papillon the Spa in Orlando. You will greet guests, answer calls, and book appointments while guiding guests through spa services and products.

You will manage check-ins, process payments, and provide orientation to facilities and hours of operation. Responsibilities include maintaining a clean, organized lounge and locker area, promoting retail products, handling inquiries, and contributing to a welcoming guest experience with excellent service

Qualifications

• High school diploma or GED required.
• Training provided; previous spa experience not required.
• Excellent customer service and communication skills.
• Proficient in basic math and money handling.

Responsibilities

• Greet guests and answer phones.
• Book, change and cancel spa appointments.
• Check guests in and out and handle payments.
• Provide orientation of spa facilities and promotions.
• Maintain cleanliness of lounge and locker areas.
• Promote and describe spa treatments and retail products.

Skills

Customer Service

Communication

Multitasking

Cash Handling

Team Player

Education

High School Diploma or GED

Tools

Spa Computer System

Job description

Westgate Resort offers a Spa Receptionist role at Papillon the Spa in Orlando. You will greet guests, answer calls, and book appointments while guiding guests through spa services and products.

You will manage check-ins, process payments, and provide orientation to facilities and hours of operation. Responsibilities include maintaining a clean, organized lounge and locker area, promoting retail products, handling inquiries, and contributing to a welcoming guest experience with excellent service