Spa Concierge & Guest Services Specialist

ADP Middleware Test Company; Orlando (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Westgate Resort's Papillon the Spa is seeking a welcoming Spa Receptionist to manage the front desk, greet guests, answer calls, book appointments, and guide guests through spa services. You will promote retail products, maintain lounge areas, and ensure smooth operations at the desk.

Successful candidates will have high school diploma or GED, strong customer service skills, and a willingness to learn our spa offerings. Training and a commitment to service excellence are expected.

Qualifications

• High school diploma or GED required.
• Strong customer service oriented with ability to work independently.
• Willingness to learn spa products and services.

Responsibilities

• Greet guests and answer phones to provide friendly service.
• Book, change and cancel spa appointments in the system.
• Provide spa orientation tours and explain services and hours of operation.
• Promote and describe retail products and promotions to guests.
• Maintain a clean and stocked lounge and locker areas.

Skills

Customer service

Phone etiquette

Retail sales

Booking software

Attention to detail

Education

High School Diploma or GED

Tools

Spa computers

POS system

Job description

Westgate Resort's Papillon the Spa is seeking a welcoming Spa Receptionist to manage the front desk, greet guests, answer calls, book appointments, and guide guests through spa services. You will promote retail products, maintain lounge areas, and ensure smooth operations at the desk.

Successful candidates will have high school diploma or GED, strong customer service skills, and a willingness to learn our spa offerings. Training and a commitment to service excellence are expected.