Spa Operations Leader — Drive Experience & Growth

Hand & Stone - 13500 Galleria Circle - Austin, TX; Austin (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Hourly wage plus commissions

Generous bonuses

Medical/Dental/Vision

401k

Supplemental Insurance

Paid vacation

Flexible schedules

Employee discounts

Employee rewards program

Job summary

Hand & Stone in Austin seeks an exceptional Spa Manager to lead a team of service professionals and deliver top-tier customer experiences. You will balance coaching with discipline, drive financial results, and manage payroll, scheduling, inventory, and reporting in a fast-paced spa setting.

The ideal candidate has strong organizational skills, deep knowledge of spa services and products, and can promote the health and wellness benefits of massage therapy and facials.

Qualifications

• Strong organizational and computer skills.
• Knowledge of all spa services and product line.
• Ability to promote the health and wellness benefits of massage therapy and facials.

Responsibilities

• Leading a staff of service professionals.
• Balancing coaching/mentoring with discipline.
• Delivering outstanding customer experiences in spa services and retail operations.
• Achieving financial results.
• Handle administrative tasks including payroll, scheduling, inventory, and reporting.
• Ability to work a flexible schedule including days/evenings/weekends/holidays.
• Strong organizational and planning skills.

Skills

Staff Leadership

Coaching & Mentoring

Customer Experience

Financial Acumen

Payroll & Scheduling

Inventory Management

Reporting & Analytics

Spa Services Knowledge

Promoting Wellness Benefits

Tools

Computer Skills

Job description

Hand & Stone in Austin seeks an exceptional Spa Manager to lead a team of service professionals and deliver top-tier customer experiences. You will balance coaching with discipline, drive financial results, and manage payroll, scheduling, inventory, and reporting in a fast-paced spa setting.

The ideal candidate has strong organizational skills, deep knowledge of spa services and products, and can promote the health and wellness benefits of massage therapy and facials.