Spa Growth & Operations Manager - Lead, Grow & Delight

Hand & Stone - 4301 W William Cannon - Austin, TX; Austin (TX); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Commissions

Bonuses

Contests

Employee discounts

Medical/Dental/Vision

401k

Job summary

Hand & Stone is seeking an exceptional Spa Manager to lead a team of service professionals in a fast-growing spa location in Austin. You will coach staff, manage scheduling, payroll, inventory, and reporting while driving guest satisfaction and retail sales.

The ideal candidate has spa management experience, strong leadership, and a passion for wellness. This full-time role offers competitive pay with commissions, bonuses, and opportunities for advancement in a supportive environment.

Qualifications

• Previous spa or salon management experience required.
• Strong leadership and coaching abilities.
• Proven track record in meeting sales targets and delivering exceptional guest experiences.

Responsibilities

• Lead a staff of service professionals.
• Balance coaching/mentoring with discipline.
• Deliver outstanding customer experiences in spa services and retail operations.
• Achieving financial results.
• Handle administrative tasks including payroll, scheduling, inventory, and reporting.
• Ability to work flexible schedule including days/evenings/weekends/holidays.
• Strong organizational/planning and computer skills.
• Knowledge and understanding of all spa services and product line.
• Promote health and wellness benefits of massage therapy and facials.

Skills

Staff leadership

Sales & upselling

Customer service

Scheduling & payroll

Spa knowledge

Tools

POS system

MS Office

Inventory management

Job description

Hand & Stone is seeking an exceptional Spa Manager to lead a team of service professionals in a fast-growing spa location in Austin. You will coach staff, manage scheduling, payroll, inventory, and reporting while driving guest satisfaction and retail sales.

The ideal candidate has spa management experience, strong leadership, and a passion for wellness. This full-time role offers competitive pay with commissions, bonuses, and opportunities for advancement in a supportive environment.