Assistant Spa Manager - Lead, Elevate Guest Experiences

Hand & Stone Franchise Corp; Austin (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Supplemental Insurance Options

Paid Vacation

Flexible Scheduling

Employee Discounts on Spa Services & &

Employee Rewards & Recognition

Employee Referral Bonuses

A Team That Works Hard, Supports Each

Job summary

Hand & Stone Massage and Facial Spa in South Austin, TX, is seeking an energetic Assistant Spa Manager to lead a busy team and deliver exceptional guest experiences. You will coach staff, manage front-desk operations, and drive memberships and retail goals while maintaining a welcoming, high-standard spa environment.

The right candidate loves people, thrives in a fast-paced setting, and can balance sales objectives with outstanding guest care.

Qualifications

• Experience in retail management, sales, or hospitality leadership.
• Naturally people-oriented with strong relationship-building skills.
• Able to drive sales goals and customer memberships.
• Organized and capable of managing details in a fast-paced environment.
• Leads by example and fosters team accountability and growth.

Responsibilities

• Lead and motivate the team, coach and celebrate wins while holding everyone accountable.
• Oversee daily spa operations: scheduling, inventory, payroll, and reporting.
• Drive membership, package, and retail goals and promote self-care benefits.
• Greet guests, answer questions, book appointments, and ensure memorable visits.
• Support the Spa Manager and collaborate to meet spa goals.
• Maintain a positive, high-standard work environment.

Skills

Retail management

Sales

Hospitality leadership

People skills

Scheduling systems

Tools

Appointment-booking software

Scheduling systems

Job description

Hand & Stone Massage and Facial Spa in South Austin, TX, is seeking an energetic Assistant Spa Manager to lead a busy team and deliver exceptional guest experiences. You will coach staff, manage front-desk operations, and drive memberships and retail goals while maintaining a welcoming, high-standard spa environment.

The right candidate loves people, thrives in a fast-paced setting, and can balance sales objectives with outstanding guest care.