Spa Operations Leader – Sales, Service & Growth

Hand & Stone Franchise Corp; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

Supplemental Insurance

Paid vacation

Flexible schedules

Employee discounts on products and and

Employee rewards program/employeeref

Job summary

Hand & Stone Franchise Corp. is seeking an exceptional Spa Manager in the Austin, TX area.

The role leads a team of service professionals, balances coaching with discipline, and delivers outstanding customer experiences in spa services and retail operations. You will drive financial results, manage payroll/scheduling, inventory, and reporting, and maintain a flexible schedule including days/evenings/weekends/holidays.

Qualifications

• Experience managing spa staff and operations.
• Strong customer service and sales focus.
• Ability to balance coaching with discipline.

Responsibilities

• Leading a staff of service professionals.
• Balancing coaching/mentoring with discipline.
• Delivering outstanding customer experiences in spa services and retail operations.
• Achieving financial results.
• Handle administrative tasks including payroll, scheduling, inventory, and reporting.
• Ability to work flexible schedule including days/evenings/weekends/holidays.
• Strong organizational/planning and computer skills.
• Knowledge and understanding of all spa services and product line.
• Ability to promote the health and wellness benefits of both massage therapy and facials.

Skills

Staff leadership

Coaching & discipline

Customer experience

Financial accountability

Payroll & scheduling

Scheduling flexibility

Organizational skills

Spa services knowledge

Job description

Hand & Stone Franchise Corp. is seeking an exceptional Spa Manager in the Austin, TX area.

The role leads a team of service professionals, balances coaching with discipline, and delivers outstanding customer experiences in spa services and retail operations. You will drive financial results, manage payroll/scheduling, inventory, and reporting, and maintain a flexible schedule including days/evenings/weekends/holidays.