Spa Manager

Hand & Stone - 16615 Lancaster HWY - Charlotte, NC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Hand & Stone Massage and Facial Spa in Charlotte, NC is seeking a full-time Spa Manager. The role focuses on directing spa operations, achieving sales targets, and delivering outstanding customer service.

We emphasize growth-minded leadership, team collaboration, and a culture of excellence. The Spa Manager will lead staff, develop marketing strategies to grow membership and revenue, manage schedules, and ensure the spa maintains a pristine, soothing environment for guests.

Qualifications

• Proven background in sales management, spa operations, and customer service.
• Strong leadership and interpersonal skills.
• Ability to develop and implement growth strategies.

Responsibilities

• Direct and organize the overall operation to maximize profits through exemplary customer service.
• Guide staff to peak efficiency through coordination, communication, and cooperation.
• Drive sales targets and ensure high levels of customer satisfaction.

Skills

Leadership

Sales & Marketing

Customer Service

Operations Management

Communication

Job description

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands-on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed “genius” in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensation along with commission and bonus opportunities
• Full Health Benefits including medical, dental, and vision
• Employee discounts
• Earn Paid time Off