Spa Manager

Hand & Stone Franchise Corp; Germantown (MD); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Training & development

Job summary

Hand and Stone Massage and Facial Spa in Germantown, MD is seeking a full-time spa manager to lead operations, sales and guest experience. The ideal candidate thrives on growth, coaching teams, and delivering top-tier service in a busy spa setting.

The role emphasizes coaching, scheduling, marketing, and staff development to grow membership, revenue, and client satisfaction across our lifestyle offerings.

Qualifications

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry.
• Flexible schedule – this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.

Responsibilities

• Coach and motivate your spa team to educate and delight clients so they join our Lifestyle Program.
• Drive revenue via scheduling, marketing and upgrading services.
• Recruit and build a team of passionate spa professionals.
• Measure and deliver results, create a strong member base, and deliver a consistently excellent client experience.

Skills

Sales management

Spa operations

Customer service

Team leadership

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

Now Hiring Spa Manager!

Hand and Stone Massage and Facial Spa is seeking a full-time spa manager for our full-service spa. The ideal spa manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.

Spa Manager Performance will be based on the following metrics:

• Membership Conversion –you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Lifestyle Program.
• Revenue –you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting –you are passionate about building a team of passionate spa professionals!
• Operations –you measure and deliver results, create a strong member base, and deliver a consistently excellent client experience!

What you need to succeed in this role:

• 2 to 3 years management experience in the salon/spa, retail, or hospitality industry
• Flexible schedule –this role requires a variety of hours which may include nights and a weekend day.
• Ability to promote the benefits of massage and skin care services.