Spa Manager

Hand & Stone - Leander; Leander (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Employee discounts

Opportunity for advancement

Training & development

Competitive compensation

Job summary

Hand & Stone - Leander is looking for a Spa Manager to oversee spa operations, maximize profits, and ensure excellent customer service. The ideal candidate will have 2-3 years of management experience in retail, spa, or hospitality and possess strong leadership and interpersonal skills.

This role offers opportunities for growth, competitive pay, and the chance to implement creative strategies for success. Join us in making our spa the best it can be!

Qualifications

• 2 - 3 years of retail, spa, or hospitality management experience.
• Great personality and communication skills.
• Ability to manage a diverse team.
• Empathetic and customer-focused.

Responsibilities

• Direct and organize overall spa operations.
• Develop marketing strategies to maximize profits.
• Ensure a high degree of customer satisfaction.
• Hire, train, and supervise all team members.

Skills

Sales and marketing genius

Dynamic leadership

Excellent interpersonal skills

Organizational skills

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

Now Hiring Spa Manager!

Hand & Stone Massage and Facial Spa in Leander! We are growing rapidly and have become an addition to an already successful franchise system with over 500 locations across the US and Canada!

We are currently seeking an energetic and reliable Spa Manager to help us run our operation in Leander!

Do people often describe you as a dynamic leader or fantastic motivator? Have you always wanted to have the power to be hands‑on and develop an amazing culture in your workplace?

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service. We believe in performance based remuneration, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you found the right place to work!

Please come join us if you:

• 2 - 3 years of retail, spa or hospitality management experience
• Have a great personality and excellent interpersonal skills!
• Are a self-proclaimed "genius" in sales and marketing. We need someone who can help us grow our business and maximize profit and revenue
• Are a dynamic leader who can manage a diverse staff
• Have great communication skills and connect well with staff and stakeholders
• Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
• Are an empathic individual who can put yourself in someone else’s shoes
• Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

• Overcome objections during the sales process and increase the membership base
• Create marketing strategies aimed at maximizing revenue and profits
• Perform data analysis that drives business decisions and success
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises
• Manage inventory effectively
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
• Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
• Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
• Motivates and empowers the team to achieve high standards.

What’s in it for you?

• A great opportunity to implement creative strategies to help our new spa become as successful as possible!
• Growth opportunities
• Competitive compensationCommission opportunities and generous bonuses
• Employee discounts

As manager you will be need to work a minimum 5 day work week, specifically.

• 4 days during the week 10-6 or similar as needed for optimum spa performance
• Saturdays 10-6