Spa Guest Experience Host – Discounts & Benefits

Heyday; Alexandria (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, Vision Benefits for f

ull-time employees

Job summary

Heyday in Alexandria, VA seeks an enthusiastic guest-experience host to deliver world-class service in-person, over the phone, and online. You’ll educate guests on promotions, memberships, and products, and help with product sales and returns.

You’ll support Skin Therapists, participate in daily shop tasks, and help train new hires while upholding the Heyday aesthetic and culture. A flexible schedule including weekends and opening/closing shifts is required.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confident when recommending memberships, packages, and product.
• Ability to prioritize and multi-task within a fast-paced environment.
• Willing to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
• Educate clients on current promotions, memberships, packages, and future appointments
• Demonstrate product knowledge, assist with re-stocking products, and assist clients with product sales and returns
• Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
• Maintain a positive attitude and take initiative
• Provide support to the Skin Therapists to ensure a successful check-in and check-out process
• Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture

Skills

Customer service

Communication

Sales

Team collaboration

Problem solving

Job description

Heyday in Alexandria, VA seeks an enthusiastic guest-experience host to deliver world-class service in-person, over the phone, and online. You’ll educate guests on promotions, memberships, and products, and help with product sales and returns.

You’ll support Skin Therapists, participate in daily shop tasks, and help train new hires while upholding the Heyday aesthetic and culture. A flexible schedule including weekends and opening/closing shifts is required.