Spa Front Desk Host: Elevate Guest Experience

Heyday Skincare; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly wage

Membership commission

Discounted facials

Friend/family discounts

Product discount 35%

Benefits for full-time

Paid time off

Job summary

Heyday Skincare is seeking an enthusiastic Guest Experience professional in Alexandria, VA. You will connect with guests, recommend products and memberships, and anticipate needs to provide an outstanding experience both in-person and online.

The role emphasizes high-quality service, product knowledge, and teamwork to maintain Heyday’s signature hospitality and aesthetic across our shops. Weekend and non-traditional hours may be required.

Qualifications

• Strong customer service skills and problem-solving abilities.
• Ability to confidently recommend memberships, packages, and products.
• Proven multitasking ability in a fast-paced environment.
• Excellent verbal and written communication, including phone and email etiquette.
• Willingness to initiate tasks and work with minimal direction.
• Positive attitude and hospitality-focused mindset.

Responsibilities

• Provide high-level customer service in-person, over the phone, and online.
• Educate clients on current promotions, memberships, packages, and future appointments.
• Demonstrate product knowledge and assist with product sales and returns.
• Assist in daily shop tasks, sanitizing, cleaning, and general shop maintenance.
• Support Skin Therapists to ensure smooth check-in and check-out processes.
• Collaborate with Heyday staff to maintain a cohesive, efficient team.
• Assist training and coaching of new Host team members.

Skills

Excellent customer service

Product recommendations

Sales oriented

Multi-tasking

Communication skills

Phone etiquette

Team collaboration

Training new hires

Job description

Heyday Skincare is seeking an enthusiastic Guest Experience professional in Alexandria, VA. You will connect with guests, recommend products and memberships, and anticipate needs to provide an outstanding experience both in-person and online.

The role emphasizes high-quality service, product knowledge, and teamwork to maintain Heyday’s signature hospitality and aesthetic across our shops. Weekend and non-traditional hours may be required.