Guest Experience Concierge – Spa Front Desk

Heyday; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Training & development

Wellness resources

401(k)

Company parties

Competitive salary

Employee discounts

Job summary

Heyday is seeking a Host to be the foundation of our guest experience in our shops. You deliver a world‑class experience by connecting with guests, sharing product recommendations, anticipating needs, and resolving questions.

As part of the Heyday team, you educate clients on promotions and memberships, assist with stocking and daily shop tasks, maintain the brand aesthetic, and work collaboratively with staff in a fast‑paced environment. Compensation: $21.00 per hour.

Qualifications

• Outstanding customer service and problem-solving skills.
• Confidence when recommending memberships, packages, and product.
• The ability to prioritize and multi-task within a fast-paced environment.
• Initiate tasks and perform duties without direction.
• Excellent communication skills and be able to work with a wide range of personalities.
• Superior organizational skills.
• Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re-stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Skills

Customer service

Sales confidence

Multitasking

Proactive work

Strong communication

Organization

Flexible schedule

Job description

Heyday is seeking a Host to be the foundation of our guest experience in our shops. You deliver a world‑class experience by connecting with guests, sharing product recommendations, anticipating needs, and resolving questions.

As part of the Heyday team, you educate clients on promotions and memberships, assist with stocking and daily shop tasks, maintain the brand aesthetic, and work collaboratively with staff in a fast‑paced environment. Compensation: $21.00 per hour.