Spa Front Desk Host

Namely; New York (NY); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Competitive Hourly Wage

Membership and Product Commission

Discounted Facials

Friends & Family Discount on Services

35% Product Discount

Medical, Dental, and Vision Benefits

Paid Time Off

Growth Opportunities

Job summary

Namely is seeking a Customer Service Associate in New York, NY. You will be the foundation of our success, delivering exceptional guest experiences by connecting, recommending products, and resolving inquiries. Key responsibilities include providing high-level customer service, educating clients on promotions, and maintaining the shop's aesthetic. This role requires strong communication and organizational skills, along with the flexibility to work various shifts, including weekends.

Qualifications

• Must have the flexibility to work weekends and varying shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Educate clients on promotions and services.
• Assist with re-stocking products.
• Help with daily shop tasks and projects.
• Maintain a positive attitude and initiative.

Skills

Outstanding customer service and problem-solving skills

Confidence when recommending memberships and products

Ability to prioritize and multi-task

Excellent communication skills

Superior organizational skills

Flexibility to work a non-traditional schedule

Job description

Benefits/Perks

• Competitive Hourly Wage
• Membership and Product Commission
• Discounted Facials
• Friends & Family Discount on Services
• 35% Product Discount
• Medical, Dental, and Vision Benefits
• Paid Time Off
• Growth Opportunities

Qualifications

• Outstanding customer service and problem‑solving skills
• Confidence when recommending memberships, packages, and product
• The ability to prioritize and multi‑task within a fast‑paced environment
• Initiate tasks and perform duties without direction
• Excellent communication skills and be able to work with a wide range of personalities
• Superior organizational skills
• Must have the flexibility to work a non‑traditional schedule - including weekends, opening shifts, and closing shifts

Job Summary

You are the foundation of our organization's success. An expert in creating a world‑class guest experience in our shops, you deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions.

Responsibilities

• Provide high‑level customer service and hospitality to clients
• Educate clients on current promotions, memberships, packages, and future appointments
• Assist with re‑stocking products
• Help with daily shop tasks and projects
• Maintain a positive attitude and take initiative.
• Work as a cohesive team with all Heyday staff members
• Assist with the training and coaching of new hires for the Host team
• Maintain the distinct Heyday aesthetic, appearance, atmosphere, and culture.

Compensation: $17.00 - $20.00 per hour