Spa Guest Experience Concierge

VO Spa Two LLC; Rochester Hills (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure every guest receives an exceptional experience from the moment they call or arrive. You will manage scheduling, coordinate services, and uphold the brand through professional communication and organization.

Ideal candidates have strong customer service, enjoy helping guests explore cosmetic options, and thrive in a fast-paced spa environment.

Qualifications

• Knowledge of spa services
• Excellent interpersonal skills and customer service orientation
• Cleanliness and sanitation skills
• Comfortable consulting patients on cosmetic and non-cosmetic options, techniques and plans
• 2+ years customer service experience

Responsibilities

• Ensure guest has an exceptional experience from phone call or door entry
• Schedule guests accurately and ensure timely, professional services
• Embodies V/O's core values in interactions and behaviors
• Respond to guest questions and inquiries
• Manage guest intake process and new patient leads
• Maintain a clean and organized workspace
• Provide communication and administrative support
• Support the sales process and represent the V/O brand at the highest level

Skills

Organized

Responsive

Adaptive

Continuous improvement mentality

Effective communication

Time management

Sales oriented

Job description

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure every guest receives an exceptional experience from the moment they call or arrive. You will manage scheduling, coordinate services, and uphold the brand through professional communication and organization.

Ideal candidates have strong customer service, enjoy helping guests explore cosmetic options, and thrive in a fast-paced spa environment.