Lux Spa Client Concierge & Aesthetic Experience Specialist

AYA Skin; Alpharetta (GA); On-site; USD 20,664,000 - 34,440,000; Part time

Benefits offered by this job

0 premium employee medical plan

401(k) eligibility after 6 months

3 weeks PTO + holidays

Job summary

AYA Med Spa is seeking an Aesthetic Associate to welcome clients, manage inquiries, and build premium experiences in a fast-paced medical spa environment. The role focuses on converting inquiries to bookings, coordinating check-ins/outs, and maintaining a seamless schedule for providers.

Ideal candidates will have 2+ years in client-facing high-touch service, exceptional communication skills, and a passion for beauty and wellness.

Qualifications

• Customer-facing role with polished presence and professional demeanor.
• Experience delivering exceptional service and meeting goals in luxury or high-touch settings.
• Knowledge of treatments and products to guide client decisions.

Responsibilities

• Host and welcome clients, curating a refined first impression.
• Guide guests through check-in/check-out, complete paperwork, process payments, and secure follow-ups.
• Address client questions and feedback with professionalism and empathy; offer proactive solutions.
• Maintain a clean, inviting reception space reflecting elevated standards.
• Build lasting client relationships through personalized interactions and thoughtful follow-ups.
• Respond promptly to inquiries by phone, email, or web with personalized attention.
• Convert interest into booked consultations using a consultative, low-pressure approach.
• Manage appointment calendar, optimize bookings, and honor client preferences.
• Confirm appointments and send timely reminders to minimize cancellations.
• Support marketing initiatives and general admin tasks as needed.

Skills

Communication skills

Client relations

Product knowledge

Time management

Tech-savvy

Passion for beauty

Education

High school diploma or equivalent

Bachelor’s or Associate degree preferred

Tools

Spa scheduling software

Job description

AYA Med Spa is seeking an Aesthetic Associate to welcome clients, manage inquiries, and build premium experiences in a fast-paced medical spa environment. The role focuses on converting inquiries to bookings, coordinating check-ins/outs, and maintaining a seamless schedule for providers.

Ideal candidates will have 2+ years in client-facing high-touch service, exceptional communication skills, and a passion for beauty and wellness.