Guest Experience Specialist

VO Spa Two LLC; Rochester Hills (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa Rochester is seeking a Guest Experience Specialist to ensure every guest receives an exceptional experience from the moment they call or arrive. You will manage scheduling, coordinate services, and uphold the brand through professional communication and organization.

Ideal candidates have strong customer service, enjoy helping guests explore cosmetic options, and thrive in a fast-paced spa environment.

Qualifications

• Knowledge of spa services
• Excellent interpersonal skills and customer service orientation
• Cleanliness and sanitation skills
• Comfortable consulting patients on cosmetic and non-cosmetic options, techniques and plans
• 2+ years customer service experience

Responsibilities

• Ensure guest has an exceptional experience from phone call or door entry
• Schedule guests accurately and ensure timely, professional services
• Embodies V/O's core values in interactions and behaviors
• Respond to guest questions and inquiries
• Manage guest intake process and new patient leads
• Maintain a clean and organized workspace
• Provide communication and administrative support
• Support the sales process and represent the V/O brand at the highest level

Skills

Organized

Responsive

Adaptive

Continuous improvement mentality

Effective communication

Time management

Sales oriented

Job description

Look Great and Feel AMAZING!!

V/O Med Spa Rochester is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, responding to and working with new patient leads, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics:

- Ethical

• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible

Essential Skills:

• Organized
• Responsive
• Adaptive, flexible and able to multitask
• Continuous improvement mentality
• Effective communication
• Time management/self-management
• Sales oriented

Qualifications:

• Possess a thorough knowledge of spa services
• Have excellent interpersonal skills and customer service orientation
• Possess excellent cleanliness and sanitation skills
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
• 2+ years customer service experience

Physical/Mental Requirements:

• Standing for extended periods of time
• Ability to lift at least 30lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Salary:

• $15/Hr+ (based on experience)