Spa Guest Experience Pro - Customer Care & Sales

VO Spa One LLC; West Bloomfield Charter Township (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa West Bloomfield is seeking a Guest Experience Specialist who loves beauty and brings an infectious personality. You’ll ensure guests have an exceptional experience from phone call to checkout and schedule services accurately.

You will respond to inquiries, manage the guest intake, support the sales process, maintain a clean and organized workspace, and represent the V/O brand with professionalism and empathy.

Qualifications

• Possess thorough knowledge of spa services.
• Excellent interpersonal skills and customer service orientation.
• Excellent cleanliness and sanitation skills.
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and plans.
• 2+ years customer service experience.

Responsibilities

• Ensure the guest has an exceptional experience from the moment they call or walk in.
• Schedule services accurately and ensure timely delivery.
• Embodies V/O's core values in interactions and behavior.
• Respond to guest questions and inquiries and manage intake process.
• Support the sales process and represent the V/O Med Spa brand.

Skills

Organized

Responsive

Adaptive

Time management

Effective communication

Sales oriented

Multitask

Customer service

Job description

V/O Med Spa West Bloomfield is seeking a Guest Experience Specialist who loves beauty and brings an infectious personality. You’ll ensure guests have an exceptional experience from phone call to checkout and schedule services accurately.

You will respond to inquiries, manage the guest intake, support the sales process, maintain a clean and organized workspace, and represent the V/O brand with professionalism and empathy.