Guest Experience Specialist

VO Spa One LLC; West Bloomfield Charter Township (MI); On-site; USD 17,000 - 24,000; Full time

Job summary

V/O Med Spa West Bloomfield is seeking a Guest Experience Specialist who loves beauty and brings an infectious personality. You’ll ensure guests have an exceptional experience from phone call to checkout and schedule services accurately.

You will respond to inquiries, manage the guest intake, support the sales process, maintain a clean and organized workspace, and represent the V/O brand with professionalism and empathy.

Qualifications

• Possess thorough knowledge of spa services.
• Excellent interpersonal skills and customer service orientation.
• Excellent cleanliness and sanitation skills.
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and plans.
• 2+ years customer service experience.

Responsibilities

• Ensure the guest has an exceptional experience from the moment they call or walk in.
• Schedule services accurately and ensure timely delivery.
• Embodies V/O's core values in interactions and behavior.
• Respond to guest questions and inquiries and manage intake process.
• Support the sales process and represent the V/O Med Spa brand.

Skills

Organized

Responsive

Adaptive

Time management

Effective communication

Sales oriented

Multitask

Customer service

Job description

Look Great and Feel AMAZING!!

V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have a love for beauty and an infectious personality then being a Guest Experience Specialist at V/O is the place you want to be!

The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, responding to and working with new patient leads, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.

Essential Behavioral Characteristics

- Ethical

• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible

Essential Skills

• Organized
• Responsive
• Adaptive, flexible and able to multitask
• Continuous improvement mentality
• Effective communication
• Time management/self-management
• Sales oriented

Qualifications

• Possess a thorough knowledge of spa services
• Have excellent interpersonal skills and customer service orientation
• Possess excellent cleanliness and sanitation skills
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
• 2+ years customer service experience

Physical/Mental Requirements

• Standing for extended periods of time
• Ability to lift at least 30lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Salary

• $15/Hr+ (based on experience)