Aesthetic Guest Experience Concierge

Vio Med Spa Dobbs Ferry; Village of Dobbs Ferry (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Professional development opportunities

State-of-the-art facility

Job summary

A medical spa is seeking a Guest Experience Specialist to provide exceptional customer support and manage client interactions in Dobbs Ferry, NY. This role involves handling customer inquiries, appointment scheduling, and maintaining a positive environment, alongside promoting services and engaging in social media content creation. The ideal candidate should possess a strong sales acumen and a passion for the skin care industry, contributing to a supportive team culture focused on wellness and innovation.

Qualifications

• Strong background in customer service and enhancing customer experience through effective communication.
• Excellent skills in building rapport and creating lasting relationships.
• Passion for the skin care industry and dedicated to providing exceptional client experiences.

Responsibilities

• Provide detailed descriptions of spa treatments and services tailored to customer needs.
• Manage appointment scheduling and check-out procedures for guests.
• Actively promote spa treatments and address guest questions professionally.

Skills

Customer service experience

Interpersonal and communication skills

Social media engagement

Sales and marketing

Tools

Office software proficiency

Job description

A medical spa is seeking a Guest Experience Specialist to provide exceptional customer support and manage client interactions in Dobbs Ferry, NY. This role involves handling customer inquiries, appointment scheduling, and maintaining a positive environment, alongside promoting services and engaging in social media content creation. The ideal candidate should possess a strong sales acumen and a passion for the skin care industry, contributing to a supportive team culture focused on wellness and innovation.