Growth-Oriented Spa Operations Lead

Hand & Stone - 166 Shenstone Blvd - Garner, NC; Selma (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Training & development

Wellness resources

Discounts with Verizon Wireless and Kl

Growth opportunities

Discounted services and gift cards

Opportunity for advancement

Job summary

Hand & Stone is seeking an Assistant Manager at our small, local spa to grow with impeccable customer service and strong sales experience. You will oversee daily operations, drive membership sales, coach staff, and implement marketing strategies to maximize revenue while maintaining a calming, clean environment.

The role requires excellent communication, flexibility with shifts (8-4, 2-10), and a passion for wellness. Training, advancement opportunities, and health insurance are included.

Qualifications

• Experience delivering excellent customer service.
• Proven ability to drive sales and manage operations.
• Strong verbal and written communication.
• Ability to lead and develop spa staff.
• Comfort with data analysis to inform decisions.
• Flexible schedule including evenings.
• Knowledge of wellness industry a plus.

Responsibilities

• Provide an excellent customer experience by phone, greeting clients, scheduling and sales.
• Oversee daily spa operations.
• Drive spa sales performance and member education.
• Develop talent among spa professionals.
• Promote products and services and meet growth goals.
• Create marketing strategies to maximize revenue.
• Perform data analysis to inform decisions.
• Maintain cleanliness and soothing ambiance.
• Ensure compliance with Hand & Stone policies.
• Motivate and empower the team to high standards.
• Adapt to a small-location team with flexible shifts.

Skills

Customer service

Sales experience

Communication skills

Management

Data analysis

Marketing strategies

Tech savvy

Fast learner

Spa operations

Job description

Hand & Stone is seeking an Assistant Manager at our small, local spa to grow with impeccable customer service and strong sales experience. You will oversee daily operations, drive membership sales, coach staff, and implement marketing strategies to maximize revenue while maintaining a calming, clean environment.

The role requires excellent communication, flexibility with shifts (8-4, 2-10), and a passion for wellness. Training, advancement opportunities, and health insurance are included.