Spa GM in Training: Lead Front Desk & Sales

FGG Spa, LLC; Greensboro (NC); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Training & development

Opportunity for advancement

Bonus based on performance

Job summary

FGG Spa, LLC is actively seeking a high-energy, sales-driven General Manager in Training for our Greensboro, NC location. This role focuses on leading a front desk team, driving membership, retail, gift card, and service sales, while ensuring an exceptional guest experience in a fast-paced spa environment.

You will coach and develop front desk staff, manage daily operations, and collaborate with spa leadership to maintain momentum and service quality.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Train, onboard, and develop front desk team members; support reporting and cash handling.

Skills

Leadership

Sales

Customer service

Communication

Team coaching

Goal-oriented

Flexibility

Accountability

Tools

Zenoti

Job description

FGG Spa, LLC is actively seeking a high-energy, sales-driven General Manager in Training for our Greensboro, NC location. This role focuses on leading a front desk team, driving membership, retail, gift card, and service sales, while ensuring an exceptional guest experience in a fast-paced spa environment.

You will coach and develop front desk staff, manage daily operations, and collaborate with spa leadership to maintain momentum and service quality.