Spa Front Desk Leader — General Manager in Training

FGG Spa, LLC; Franklin (TN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC, Franklin, TN, seeks a high-energy, sales-driven General Manager in Training to lead the front desk and drive performance. The role focuses on sales execution, guest experience, and operational excellence, with internal promotion opportunities based on performance and business needs.

The GMIT will own front desk operations, coach the team, and support leadership initiatives to ensure consistent service standards and revenue growth.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.

Responsibilities

• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Fast-paced environment

Job description

FGG Spa, LLC, Franklin, TN, seeks a high-energy, sales-driven General Manager in Training to lead the front desk and drive performance. The role focuses on sales execution, guest experience, and operational excellence, with internal promotion opportunities based on performance and business needs.

The GMIT will own front desk operations, coach the team, and support leadership initiatives to ensure consistent service standards and revenue growth.