Spa Front Desk Leader in Training: Sales & Guest Experience

Fgg Spa, Llc.; Allentown (Lehigh County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

401K with company match

Paid Time Off

Discounts

Growth opportunities

Job summary

FGG Spa, LLC in Allentown, PA seeks a high-energy General Manager in Training to lead the front desk, drive sales, and develop a strong guest experience. You will own daily operations, coach the front desk, and align team performance with company goals.

The role focuses on sales execution, guest satisfaction, and operational excellence with internal promotion from within when possible.

Qualifications

• 1–3 years of leadership experience preferred.
• Background in sales, customer service, or performance-driven environments.
• Ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High accountability and a solutions-minded approach.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Achieve and exceed membership, retail, and service sales goals.
• Coach the front desk on conversion and bookings.
• Promote services and offers with consistency.
• Own daily front desk operations and guest flow.
• Develop and mentor front desk team.
• Assist GM with daily operations and reporting.

Skills

Leadership

Sales

Customer service

Team coaching

Communication

Interpersonal skills

Accountability

Fast-paced environment

Tools

Zenoti

Job description

FGG Spa, LLC in Allentown, PA seeks a high-energy General Manager in Training to lead the front desk, drive sales, and develop a strong guest experience. You will own daily operations, coach the front desk, and align team performance with company goals.

The role focuses on sales execution, guest satisfaction, and operational excellence with internal promotion from within when possible.