Spa GM in Training: Front Desk Leader & Sales Coach

Fgg Spa, Llc.; Columbia (MD); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC is seeking a high-energy General Manager in Training for our Columbia, MD location. You will lead the front desk, drive sales, and develop a people-first team in a fast-paced spa environment.

You will own guest experience, coaching, and daily operations while preparing for future leadership roles. Promotion timing depends on performance and business needs within a multi-unit organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive Sales Performance: Achieve and exceed membership, retail, gift card, and service sales goals; coach the team on conversion and sales behaviors; promote services and offers; support call handling and booking conversion.
• Lead the Front Desk: Own daily front desk operations, guest flow, and performance; coach and support the team to meet sales and service goals; drive membership conversion and guest experience.
• Support the Spa Leadership Team: Assist the General Manager with daily operations; train and develop front desk staff; support reporting and cash handling; step in as a key leader to maintain momentum.

Skills

Leadership experience

Sales

Customer service

Tools

Zenoti

Job description

FGG Spa, LLC is seeking a high-energy General Manager in Training for our Columbia, MD location. You will lead the front desk, drive sales, and develop a people-first team in a fast-paced spa environment.

You will own guest experience, coaching, and daily operations while preparing for future leadership roles. Promotion timing depends on performance and business needs within a multi-unit organization.