Front Desk Leader & Sales Coach — Path to GMIT

FGG Spa, LLC; Maryland; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC in Annapolis, MD is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk team and drive sales performance. You will own daily front desk operations, coach staff, and ensure an outstanding guest experience while supporting leadership development within the multi-unit organization.

The role emphasizes sales execution, guest service, and operational excellence with promotion from within based on performance and business needs.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.

Responsibilities

• Drive membership, retail, gift card, and service sales targets.
• Coach front desk team on conversions and service excellence.
• Ensure high standards of guest interactions and booking efficiency.
• Assist GM with daily operations and staff development.

Skills

Sales leadership

Customer service

Team coaching

Communication

Tools

Zenoti

Job description

FGG Spa, LLC in Annapolis, MD is seeking a high-energy, sales-driven General Manager in Training (GMIT) to lead the front desk team and drive sales performance. You will own daily front desk operations, coach staff, and ensure an outstanding guest experience while supporting leadership development within the multi-unit organization.

The role emphasizes sales execution, guest service, and operational excellence with promotion from within based on performance and business needs.