Spa GM in Training: Front Desk Leader & Sales Coach

Hand & Stone Massage and Facial Spa; Charlotte (NC); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Hand & Stone Massage and Facial Spa in Charlotte, NC seeks a high-energy General Manager in Training to oversee the front desk, drive sales, and develop a strong team. The role focuses on guest experience, sales performance, and operational excellence with promotion from within based on performance.

The GMIT will coach the front desk, improve conversions, and support daily operations while advancing into leadership opportunities within the organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.

Responsibilities

• Drive sales performance by meeting membership, retail, gift card, and service goals.
• Lead the front desk, coaching staff to meet sales and service targets.
• Support spa leadership with daily operational execution and staff development.
• Ensure high standards of guest interactions and booking conversions.

Skills

Leadership experience

Sales background

Customer service

Strong communication

Accountability

Fast-paced environment

Flexible schedule

Booking systems

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Charlotte, NC seeks a high-energy General Manager in Training to oversee the front desk, drive sales, and develop a strong team. The role focuses on guest experience, sales performance, and operational excellence with promotion from within based on performance.

The GMIT will coach the front desk, improve conversions, and support daily operations while advancing into leadership opportunities within the organization.