Spa Front Desk Lead — GM in Training (Sales Focus)

FGG Spa, LLC; Apex (NC); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

FGG Spa, LLC is seeking a high-energy General Manager in Training for Hand & Stone Spa in Apex, NC. The role focuses on leading the front desk team, driving sales performance, and delivering exceptional guest experiences.

This GMIT role is designed to develop future leadership within a growing multi-unit organization. You will own daily front desk operations, coach staff, and ensure seamless guest flow while promoting memberships, services, and product offerings.

Qualifications

• Minimum 1–3 years of leadership or supervisory experience preferred.
• Strong sales and customer-service orientation with track record of meeting goals.
• Excellent communication and interpersonal skills; able to coach others.

Responsibilities

• Own front desk operations and guest flow; drive sales and service goals.
• Coach and develop front desk team; ensure high standard of client interactions.
• Support leadership with daily operations and reporting; maintain consistency.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Tools

Zenoti

Job description

FGG Spa, LLC is seeking a high-energy General Manager in Training for Hand & Stone Spa in Apex, NC. The role focuses on leading the front desk team, driving sales performance, and delivering exceptional guest experiences.

This GMIT role is designed to develop future leadership within a growing multi-unit organization. You will own daily front desk operations, coach staff, and ensure seamless guest flow while promoting memberships, services, and product offerings.