Spa Front Desk Leader & Sales Growth Coach

Hand & Stone - 8915 Christenbury Pkwy - Concord, NC; Concord (NC); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Service & product discounts

Opportunities for advancement

Job summary

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a General Manager in Training (GMIT) to lead a motivated front desk team while driving sales performance and guest experience.

This role prepares the candidate for future leadership opportunities within the organization, ensuring high standards in operational execution. The compensation package includes hourly pay, commissions, and bonuses with average annual earnings up to $45,000.

Qualifications

• 1–3 years of leadership experience preferred.
• Proven ability to lead, coach, or influence a team.
• Comfortable in a fast-paced, goal-driven environment.

Responsibilities

• Achieve and exceed sales goals.
• Lead daily front desk operations and team performance.
• Assist the General Manager with daily operational execution.

Skills

Leadership experience

Sales background

Customer service experience

Communication skills

Interpersonal skills

Tools

Booking systems (Zenoti or similar)

Job description

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a General Manager in Training (GMIT) to lead a motivated front desk team while driving sales performance and guest experience.

This role prepares the candidate for future leadership opportunities within the organization, ensuring high standards in operational execution. The compensation package includes hourly pay, commissions, and bonuses with average annual earnings up to $45,000.