Spa Front Desk Leader in Training

Hand & Stone Massage and Facial Spa; Concord (NC); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

401K with 5% company match

Medical, Vision, Dental, LifeInsurance

Paid Time Off

Product discounts

Growth opportunities

Job summary

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a high-energy General Manager in Training (GMIT) to lead a busy front desk and drive sales. You will coach the team on booking conversions, promote services and upgrades, and ensure an exceptional guest experience.

The role offers a clear path to leadership within a multi-unit organization, with compensation that blends hourly pay, commissions, and performance bonuses, plus comprehensive benefits and growth opportunities.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Drive sales performance by achieving membership, retail, gift card, and service goals.
• Lead the front desk and coach the team to meet sales and service targets.
• Coach on conversion, call handling, and booking efficiency.
• Support Spa Leadership Team and daily operational execution.

Skills

Leadership

Sales

Customer service

Coaching

Communication

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa in Concord, NC is seeking a high-energy General Manager in Training (GMIT) to lead a busy front desk and drive sales. You will coach the team on booking conversions, promote services and upgrades, and ensure an exceptional guest experience.

The role offers a clear path to leadership within a multi-unit organization, with compensation that blends hourly pay, commissions, and performance bonuses, plus comprehensive benefits and growth opportunities.