Spa Front Desk Leader: GM in Training (Sales Growth)

Fgg Spa, Llc.; Reading (Berks County); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401K with 5% match

Paid Time Off

Service & product discounts

Growth opportunities

Job summary

FGG Spa, LLC in Wyomissing, PA is seeking a high-energy General Manager in Training to lead the front desk and drive sales. You will own guest flow, coaching, and daily operations while developing a strong, service-focused team in a fast-paced environment.

The role emphasizes sales execution, guest experience, and operational excellence, with promotion opportunities based on performance and readiness within a multi-unit organization.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.

Responsibilities

• Drive membership, retail, gift card, and service sales goals.
• Coach front desk team on conversion and bookings.
• Promote services, upgrades, and current offers with confidence.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations and guest flow.
• Lead and develop the front desk team to meet sales and service goals.
• Ensure membership conversion and guest experience standards.

Skills

Leadership

Sales

Customer service

Communication

Accountability

Booking systems

Tools

Zenoti

Job description

FGG Spa, LLC in Wyomissing, PA is seeking a high-energy General Manager in Training to lead the front desk and drive sales. You will own guest flow, coaching, and daily operations while developing a strong, service-focused team in a fast-paced environment.

The role emphasizes sales execution, guest experience, and operational excellence, with promotion opportunities based on performance and readiness within a multi-unit organization.