Spa Front Desk Leader | Drive Sales & Guest Experience

FGG Spa, LLC; Fairfax (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance-based bonus

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Opportunity for advancement

Job summary

FGG Spa, LLC is seeking a high-energy, sales-driven General Manager in Training to lead the front desk team and drive membership, retail, gift card, and service sales. You will coach staff, optimize guest flow, and ensure service excellence while supporting daily operations with the Spa leadership team.

The role focuses on coaching, performance metrics, and development opportunities within a growing multi-unit organization, with compensation that includes hourly pay, uncapped commissions, and

Qualifications

• 1-3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsibilities

• Drive sales performance by achieving and exceeding goals.
• Lead the front desk, coach the team, and ensure peak performance.
• Support spa leadership with daily operations and reporting.
• Train, onboard, and develop new and existing front desk staff.

Skills

Leadership experience

Sales skills

Customer service

Interpersonal skills

Communication

Accountability

Fast-paced environment

Tools

Booking systems (Zenoti)

Job description

FGG Spa, LLC is seeking a high-energy, sales-driven General Manager in Training to lead the front desk team and drive membership, retail, gift card, and service sales. You will coach staff, optimize guest flow, and ensure service excellence while supporting daily operations with the Spa leadership team.

The role focuses on coaching, performance metrics, and development opportunities within a growing multi-unit organization, with compensation that includes hourly pay, uncapped commissions, and