Spa Front Desk Leader (GM in Training)

FGG Spa, LLC; Wescosville (PA); Sur place; USD 27 000 - 45 000; Plein temps

Avantages offerts par ce poste

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Résumé du poste

Hand & Stone Massage and Facial Spa – ALLENTOWN is seeking a high-energy General Manager in Training to lead the front desk, drive sales, and elevate guest experience. You will own daily operations, coach the desk team, and support the leadership team to ensure seamless service and revenue growth.

The role prepares you for future leadership opportunities; promotion timing varies by performance and business needs, with a commitment to promoting from within whenever possible.

Qualifications

• 1–3 years of leadership experience preferred.
• Strong background in sales, customer service, or performance-driven environments.
• Proven ability to lead, coach, or influence a team.
• Strong communication and interpersonal skills.
• High level of accountability and a solutions-oriented mindset.
• Comfortable in a fast-paced, goal-driven environment.
• Flexible availability including nights, weekends, and holidays.
• Experience with booking systems (Zenoti or similar) a plus.

Responsabilités

• Achieve and exceed membership, retail, gift card, and service sales goals.
• Actively coach the team on conversion and sales behaviors.
• Promote services, upgrades, and current offers with confidence and consistency.
• Support strong performance in call handling and booking conversion.
• Own daily front desk operations, guest flow, and overall performance.
• Lead, coach, and support the front desk team to consistently meet sales and service goals.
• Drive accountability around membership conversion, booking efficiency, and guest experience.
• Ensure a high standard of execution across all client interactions.
• Assist the General Manager with daily operational execution.
• Train, onboard, and develop new and existing front desk team members.
• Support reporting, cash handling, and front desk systems.
• Step in as a key leader to maintain consistency and momentum in daily operations.

Connaissances

Leadership experience

Sales

Customer service

Performance-driven

Communication

Interpersonal skills

Accountability

Coaching

Flexible schedule

Outils

Zenoti

Description du poste

Hand & Stone Massage and Facial Spa – ALLENTOWN is seeking a high-energy General Manager in Training to lead the front desk, drive sales, and elevate guest experience. You will own daily operations, coach the desk team, and support the leadership team to ensure seamless service and revenue growth.

The role prepares you for future leadership opportunities; promotion timing varies by performance and business needs, with a commitment to promoting from within whenever possible.