Spa Front Desk Concierge — Guest Experience

Live! Casino & Hotel Philadelphia; Hanover (MD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health benefits

On-site Wellness Center

Career growth

Bonuses

Free parking

Discounted meals

Employee discounts

Job summary

Live! Spa at Live! is seeking a friendly Spa Receptionist to warmly greet guests, manage bookings, and convey knowledge of services. You will handle payments, support daily front desk operations, and help create a relaxing, luxurious environment that reflects the Live! brand.

The role requires a high school diploma or GED, strong communication, and the ability to multitask in a busy spa setting. This on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.

Responsibilities

• Maintains spa standards and ensures the best treatment experience for guests.
• Adheres to spa and hotel policies.
• Communicates knowledge about facilities and amenities to guests.
• Processes paperwork and daily financial reporting per policies.
• Books spa appointments from calls, in-person, and email requests.
• Suggests additional services or home care to guests.
• Receives payments and reconciles daily sales.

Skills

Customer service

Money handling

Communication

Organization

Multi-tasking

Professionalism

Team player

Calm under pressure

Product knowledge

Education

High School Diploma or GED

Tools

Computer skills

Job description

Live! Spa at Live! is seeking a friendly Spa Receptionist to warmly greet guests, manage bookings, and convey knowledge of services. You will handle payments, support daily front desk operations, and help create a relaxing, luxurious environment that reflects the Live! brand.

The role requires a high school diploma or GED, strong communication, and the ability to multitask in a busy spa setting. This on-site position offers comprehensive benefits and growth opportunities.