Spa Front Desk Concierge – Welcoming Guests

ADP, Inc.; Oxon Hill (MD); On-site; USD 28,000 - 38,000; Full time

Job summary

Arch Amenities Group seeks a Spa Front Desk Receptionist to warmly welcome clients, handle inquiries, process transactions, and help maintain clean facilities. You will greet guests, assist with reservations, and ensure secure, friendly service in a luxury wellness environment.

The role requires strong communication, reliability, and the ability to manage multiple duties. Night, weekend, and holiday availability is preferred to support 24/7 operations and member experiences.

Qualifications

• High School diploma required; college degree preferred.
• Experience handling money or payments.
• Excellent communication, customer service, and work ethic.
• Efficient, well organized, and able to handle multiple duties.
• Professional demeanor, discretion, and appearance.
• Strong verbal and written communication.
• Energetic, enthusiastic, and motivational.
• Team player with collaborative spirit.
• Proficient with office equipment and computer skills.
• Able to lift up to 25 lbs.
• Able to work nights, weekends, and holidays.
• Able to stand for long periods; able to stand, stoop, kneel, crouch, bend, walk, and talk.

Responsibilities

• Maintain Arch Amenities Group Experience by upholding mission, values, standards, and brand guidelines.
• Follow facility policies and Arch etiquette.
• Report incidents to Facility Manager.
• Submit paperwork and financial reports per policy.
• Develop and maintain maintenance procedures and checklists.
• Maintain monthly inventory of supplies and products.
• Know the facility amenities to communicate effectively with guests.
• Participate in Manager on Duty schedule if applicable.
• Ensure secure access for members/guests.
• Greet guests warmly and assist with reservations, directions, and inquiries.
• Handle payments and reconcile daily sales, deposits, and receipts.
• Assist staff with lifting and storing equipment and supplies.
• Perform additional duties as assigned.

Skills

Excellent communication

Customer service

Work ethic

Organized

Professional discretion

Verbal and written skills

Energetic/motivational

Team player

Stand for long periods

Able to lift 25 lbs

Education

High School diploma

College degree preferred

Tools

POS system

Job description

Arch Amenities Group seeks a Spa Front Desk Receptionist to warmly welcome clients, handle inquiries, process transactions, and help maintain clean facilities. You will greet guests, assist with reservations, and ensure secure, friendly service in a luxury wellness environment.

The role requires strong communication, reliability, and the ability to manage multiple duties. Night, weekend, and holiday availability is preferred to support 24/7 operations and member experiences.