Spa Front Desk Concierge & Admin Support

HHM Hospitality; Town of Florida (NY); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Employee discount

Career growth

Job summary

HHM Hospitality seeks a Spa Receptionist to greet clients and manage front-desk operations. You will handle inquiries, schedule appointments, coordinate records with therapists, and assist with payments for services and retail.

The role emphasizes friendly guest interaction, efficient administration, and collaboration across spa teams to ensure punctual service and a welcoming atmosphere.

Qualifications

• Minimum 1 year receptionist or administrative experience.
• Strong customer service and communication skills.
• Ability to manage front-desk tasks efficiently.

Responsibilities

• Greet spa clients warmly in person and over the phone.
• Coordinate client consultation records with therapists.
• Schedule appointments and monitor therapist availability.
• Process payments for services and retail products.
• Maintain spa desk appearance and inventory records.
• Obtain client feedback to improve service delivery.
• Confirm bookings by phone and email; handle literature requests.

Skills

Customer service

Administrative tasks

Telephone etiquette

Scheduling

Tools

POS system

Job description

HHM Hospitality seeks a Spa Receptionist to greet clients and manage front-desk operations. You will handle inquiries, schedule appointments, coordinate records with therapists, and assist with payments for services and retail.

The role emphasizes friendly guest interaction, efficient administration, and collaboration across spa teams to ensure punctual service and a welcoming atmosphere.