Spa Front Desk Concierge & Admin Support

HHM Hospitality; Florida; On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Career growth

Job summary

HHM Hospitality seeks a Spa Receptionist to greet clients and manage front-desk operations. You will handle inquiries, schedule appointments, coordinate records with therapists, and assist with payments for services and retail.

The role emphasizes friendly guest interaction, efficient administration, and collaboration across spa teams to ensure punctual service and a welcoming atmosphere.

Qualifications

• Minimum 1 year receptionist or administrative experience.
• Strong customer service and communication skills.
• Ability to manage front-desk tasks efficiently.

Responsibilities

• Greet spa clients warmly in person and over the phone.
• Coordinate client consultation records with therapists.
• Schedule appointments and monitor therapist availability.
• Process payments for services and retail products.
• Maintain spa desk appearance and inventory records.
• Obtain client feedback to improve service delivery.
• Confirm bookings by phone and email; handle literature requests.

Skills

Customer service

Administrative tasks

Telephone etiquette

Scheduling

Tools

POS system

Job description

Overview

Opportunity: Spa Receptionist

Greet and assist Spa clients both in person and via the telephone, responding to all enquiries while observing set standards. Assist with various administrative tasks to support the overall operation of the Spa.

Potential Career Path

Administrative Assistant - Executive Assistant

Essential Job Functions

• Provide a warm and friendly welcome to clientele at all times.
• Coordinate client consultation records with the assigned therapist.
• Schedule appointments for clients and monitor availability of treatment and staff to ensure punctual service as per the relevant skills of therapists.
• Organize schedules to fully utilize time and profitability while guaranteeing the clients’ needs are prioritized.
• Assist with administrative duties such as receiving purchases and inventory reporting.
• Monitor Spa desk reception area, refill Spa brochures and maintain general appearance.
• Monitor supplies and maintain overall condition.
• Process payments from clients for services and retail in the Spa.
• Assist in getting client feedback on level of services delivered in order to improve service delivery.
• Confirm appointments via phone and email and provide literature requests via email, fax or mail when requested.
• Conduct walk-through in Spa waiting area and ensure a neat appearance.
• Aid in the general coordination and relation between departments, whether it be staff related or on a guests’ behalf.
• Certify the highest quality of service to the Spa aiding in gift certificate and retail sales, guest complaints and other duties and various tasks assigned by management.
• Complete special administration based projects as assigned.
• Follow sustainability guidelines and practices related to HHM”s EarthView program.
• Practice safe work habits.

Position Requirements

• 1 year minimum receptionist or administrative experience.

Work Environment and Context

• Extended work hours may be required to meet deadlines.
• Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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