Spa Experience Specialist

Grand Traverse Resort; Michigan; Hybrid; USD 17,000 - 22,000; Full time

Job summary

Grand Traverse Resort is seeking a Spa attendant to ensure guest satisfaction and uphold all spa policies while delivering memorable experiences. You will assist with service offerings, manage reservations, and maintain cleanliness and stocking across the spa areas to support smooth daily operations.

Ideal candidates are 18+ with a high school diploma or GED and have hospitality experience or familiarity with service booking software.

Qualifications

• High School diploma or GED required.
• Experience with service booking software preferred.
• Hospitality industry experience preferred.

Responsibilities

• Be knowledgeable and up to date on current service offerings, promotions, and/or policies.
• Cover all hours determined by schedule.
• Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace.
• Ability to maintain and flip sensory rooms in a timely manner based on reservations.
• Ability to multitask and prioritize tasks.
• Take guest orders for our Relaxation Area Menu.
• Ensure guests are catered to while in our relaxation areas.
• Take and serve drink orders.
• Relay guest concerns to management or appropriate administrator.
• Maintain a thorough knowledge of all applicable job practices.
• Keep up to date on department correspondence which include newsletters, emails, memos and/or texts.
• Attend mandatory meetings and/or trainings determined by management.
• Display confidence and professionalism at all times.
• Good rapport with fellow employees and reflect positive attitude.
• Maintain open line of communication with supervisor.
• Maintain appropriate stocking of laundry and amenities at both upstairs and downstairs beverage stations.
• Maintain superior working relations with internal and external customers while providing a memorable experience.
• Ensure personal accountability for all work duties, assignments, and performance expectations.
• Lead by example by displaying a readiness to respond positively to instruction and procedures.
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors.
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment.
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook.
• Exemplify and model GTRS Core Values.
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards.
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA.
• All other duties as assigned.

Education

High School diploma or GED

Job description

Grand Traverse Resort is seeking a Spa attendant to ensure guest satisfaction and uphold all spa policies while delivering memorable experiences. You will assist with service offerings, manage reservations, and maintain cleanliness and stocking across the spa areas to support smooth daily operations.

Ideal candidates are 18+ with a high school diploma or GED and have hospitality experience or familiarity with service booking software.