Lobby Guest Services Associate

Grand Traverse Resort; Michigan; On-site; USD 30,000 - 38,000; Full time

Job summary

Grand Traverse Resort in Michigan is seeking a housekeeping professional to respond to guest service requests and maintain both public and employee areas. The role requires prompt communication, a positive attitude, and adherence to grooming standards.

You will collaborate with other departments, protect equipment, and participate in the resort's recycling programs. Ideal candidates have housekeeping experience, a valid Michigan driver's license, and strong customer service skills.

Qualifications

• Housekeeping experience preferred.
• Must possess a current valid Michigan driver's license and be insurable.
• Good customer service skills are essential for frequent interaction with guests and staff.
• Ability to multi-task and meet deadlines.

Responsibilities

• Respond to guest calls for service promptly and courteously.
• Maintain public and employee areas of the resort.
• Keep pager, radios, vans and keys safe and secure at all times.
• Respond immediately to all pages received.
• Follow the knocking on doors procedure when delivering items to guest rooms.
• Report any unusual circumstances to your supervisor.
• Offer all assistance possible to guests.
• Report damage of furniture or furnishings to supervisor.
• Maintain equipment and report maintenance problems.
• Foster a positive, team-focused work environment.
• Perform other housekeeping duties as assigned during shift.
• Adhere to grooming and dress standards as per Employee Handbook.
• Maintain open communication with supervisor and other departments.
• Follow environmental practices and recycling programs.

Skills

Positive attitude

Team oriented

Professional

Customer service skills

Multi-tasking

Deadline oriented

Job description

Grand Traverse Resort in Michigan is seeking a housekeeping professional to respond to guest service requests and maintain both public and employee areas. The role requires prompt communication, a positive attitude, and adherence to grooming standards.

You will collaborate with other departments, protect equipment, and participate in the resort's recycling programs. Ideal candidates have housekeeping experience, a valid Michigan driver's license, and strong customer service skills.