Guest Experience Concierge: Craft Memorable Stays

Grand Traverse Resort; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Grand Traverse Resort in Traverse City, MI, seeks a Resort Concierge to assist guests with needs and create memorable experiences through exceptional service. You will handle inquiries, reservations, directions, and activity suggestions.

Ideal candidates bring a strong guest service background, excellent communication, and the ability to manage multiple tasks with a positive attitude, while maintaining professional grooming and appearance.

Qualifications

• Customer service experience with guest-facing roles.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks with accuracy and courtesy.

Responsibilities

• Answers inquiries and offers suggestions for trips, events, and activities.
• Discusses routes, times, rates, and accommodations, and makes reservations.
• Assist guests with directions to area attractions and amenities.
• Place amenity orders and sell gift certificates.
• Make T-times and dinner reservations for guests.
• Assist with kiosk check-in/out and maintain guest relations.

Skills

Customer service

Written and verbal communication

Multitasking

Detail oriented

Data entry

Tools

Microsoft Office

Job description

Grand Traverse Resort in Traverse City, MI, seeks a Resort Concierge to assist guests with needs and create memorable experiences through exceptional service. You will handle inquiries, reservations, directions, and activity suggestions.

Ideal candidates bring a strong guest service background, excellent communication, and the ability to manage multiple tasks with a positive attitude, while maintaining professional grooming and appearance.