Lux Spa Concierge - Front Desk & Guest Experience

OneSpaWorld LLC; Orlando (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

ANDARA SPA in Orlando is seeking a Concierge to welcome guests, manage front-of-house operations, and offer information on spa services and homecare options. You will ensure a warm, efficient check-in and assist with guest requests in a resort setting. The role requires prior resort front desk experience, at least one year answering phones in a customer-focused environment, and familiarity with POS systems.

A high school diploma is required; U.S. employment eligibility must be met.

Qualifications

• Previous resort experience as a Front Desk Concierge is required.
• At least 1 year of experience answering phones in a customer-focused environment is required.
• Experience with a point-of-sale system; Book4Time is desirable.
• Retail experience is a plus.

Responsibilities

• Welcome and assist guests at the front desk to ensure a warm, professional check-in experience.
• Provide information on spa services, hours, and policies.
• Handle basic inquiries and direct guests to appropriate services.

Skills

Front desk concierge

Phone handling

Customer service

Retail experience

Education

High school diploma or equivalent

Tools

Book4Time

Job description

ANDARA SPA in Orlando is seeking a Concierge to welcome guests, manage front-of-house operations, and offer information on spa services and homecare options. You will ensure a warm, efficient check-in and assist with guest requests in a resort setting. The role requires prior resort front desk experience, at least one year answering phones in a customer-focused environment, and familiarity with POS systems.

A high school diploma is required; U.S. employment eligibility must be met.