Spa Concierge & Guest Experience Specialist

Villa Park, Maldives; Villa Park (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Araamu Spa in Villa Park, IL invites applications for a Spa Receptionist to welcome guests, answer calls, and book treatments. You will maintain knowledge of spa services, handle reservations, and support daily operations with a friendly, professional demeanor.

Requirements include at least 2 years as a hostess or related role, excellent English communication, basic MS Word/Excel skills, and the ability to work with diverse guests. High school diploma preferred.

Qualifications

• Minimum of 2 years work experience as a hostess or related role.
• Excellent English written and verbal communication.
• Multilingual abilities helpful.
• High school diploma or equivalent.
• Pleasant personality and legible communication.

Responsibilities

• Greet and welcome guests and provide courteous goodbye.
• Handle internal and external phone calls.
• Take and confirm reservations for treatments and services.
• Maintain knowledge of spa products and services.
• Process daily and monthly reports and allocation of bookings.
• Notify management of maintenance needs and ensure guest satisfaction.
• Maintain inventory for boutique operations.
• Comply with spa policies and procedures.

Skills

Customer service

English communication

Multilingual

Team player

Education

High school diploma

Tools

MS Word/Excel

Job description

Araamu Spa in Villa Park, IL invites applications for a Spa Receptionist to welcome guests, answer calls, and book treatments. You will maintain knowledge of spa services, handle reservations, and support daily operations with a friendly, professional demeanor.

Requirements include at least 2 years as a hostess or related role, excellent English communication, basic MS Word/Excel skills, and the ability to work with diverse guests. High school diploma preferred.