Spa Receptionist

Villa Park, Maldives; Villa Park (IL); On-site; USD 17,000 - 25,000; Full time

Job summary

Araamu Spa in Villa Park, IL invites applications for a Spa Receptionist to welcome guests, answer calls, and book treatments. You will maintain knowledge of spa services, handle reservations, and support daily operations with a friendly, professional demeanor.

Requirements include at least 2 years as a hostess or related role, excellent English communication, basic MS Word/Excel skills, and the ability to work with diverse guests. High school diploma preferred.

Qualifications

• Minimum of 2 years work experience as a hostess or related role.
• Excellent English written and verbal communication.
• Multilingual abilities helpful.
• High school diploma or equivalent.
• Pleasant personality and legible communication.

Responsibilities

• Greet and welcome guests and provide courteous goodbye.
• Handle internal and external phone calls.
• Take and confirm reservations for treatments and services.
• Maintain knowledge of spa products and services.
• Process daily and monthly reports and allocation of bookings.
• Notify management of maintenance needs and ensure guest satisfaction.
• Maintain inventory for boutique operations.
• Comply with spa policies and procedures.

Skills

Customer service

English communication

Multilingual

Team player

Education

High school diploma

Tools

MS Word/Excel

Job description

Job Description

We are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors. Your duties will include handling external and internal calls effectively. Making reservations for treatments and other services of the spa for day-to-day operation.

Spa Receptionist Responsibilities

• Maintain complete knowledge of the products and services offered by the spa.
• Comply with spa and departmental policies and procedures.
• Notify management with all maintenance needs.
• Greet and welcome each guest warmly and provide a courteous good bye.
• Handle guest complaints and ensure guest satisfaction.
• Making of daily and monthly reports.
• Taking and confirming of reservations.
• Allocation of bookings.
• Handle phone calls - both internal and external calls.
• Maintains inventory of stocks for boutique operation.

Qualifications

• Minimum of 2 years work experience as a hostess or any related job.
• Ability to communicate in English with excellence in both written and oral.
• Multi-lingual is helpful.
• At least high school graduate.
• Should possess decent and pleasant personality.
• Ability to provide legible communication.
• Basic knowledge of MS Word/Excel.
• Ability to work with people from diverse culture.

Additional Information

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