Spa Receptionist

Villa Group; Villa Park (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Villa Group is seeking a friendly Spa Receptionist to welcome guests, answer calls, and manage reservations with care. You will maintain knowledge of spa services and assist guests in a courteous, multilingual environment.

Ideal candidates have at least 2 years in guest services, excellent English communication, and basic MS Word/Excel skills. You will collaborate with team members to ensure a seamless, enjoyable guest experience. Multilingual abilities are helpful.

Qualifications

• Minimum 2 years work experience in hostess or related guest-facing role.
• Excellent English communication, written and spoken.
• Multilingual abilities are helpful.
• High school graduate.
• Pleasant personality and legible communication.

Responsibilities

• Greet and welcome guests warmly and provide courteous goodbye.
• Handle external and internal calls efficiently.
• Take and confirm reservations for spa services.
• Make daily and monthly reports.
• Maintain knowledge of spa products and services.
• Allocate bookings and manage inventory for boutique operations.

Skills

Customer service

Phone handling

English proficiency

MS Word

Education

High school diploma

Tools

MS Word

Excel

Job description

Company Description

Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.

Job Description

We are looking for a highly capable spa receptionist primarily responsible to provide professional and up to Araamu Spa Standard in receiving and assisting customers and visitors. Your duties will include handling external and internal calls effectively. Making reservations for treatments and other services of the spa for day-to-day operation.

Spa Receptionist Responsibilities:

• Maintain complete knowledge of the products and services offered by the spa.
• Comply with spa and departmental policies and procedures.
• Notify management with all maintenance needs.
• Greet and welcome each guest warmly and provide a courteous good bye.
• Handle guest complaints and ensure guest satisfaction.
• Making of daily and monthly reports.
• Taking and confirming of reservations.
• Allocation of bookings.
• Handle phone calls - both internal and external calls.
• Maintains inventory of stocks for boutique operation.

Qualifications

• Minimum of 2 years work experience as a hostess or any related job.
• Ability to communicate in English with excellence in both written and oral.
• Multi-lingual is helpful.
• At least high school graduate.
• Should possess decent and pleasant personality.
• Ability to provide legible communication.
• Basic knowledge of MS Word/Excel.
• Ability to work with people from diverse culture.

Additional Information

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