Spa Receptionist & Guest Experience Specialist

Villa Group; Villa Park (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Villa Group is seeking a friendly Spa Receptionist to welcome guests, answer calls, and manage reservations with care. You will maintain knowledge of spa services and assist guests in a courteous, multilingual environment.

Ideal candidates have at least 2 years in guest services, excellent English communication, and basic MS Word/Excel skills. You will collaborate with team members to ensure a seamless, enjoyable guest experience. Multilingual abilities are helpful.

Qualifications

• Minimum 2 years work experience in hostess or related guest-facing role.
• Excellent English communication, written and spoken.
• Multilingual abilities are helpful.
• High school graduate.
• Pleasant personality and legible communication.

Responsibilities

• Greet and welcome guests warmly and provide courteous goodbye.
• Handle external and internal calls efficiently.
• Take and confirm reservations for spa services.
• Make daily and monthly reports.
• Maintain knowledge of spa products and services.
• Allocate bookings and manage inventory for boutique operations.

Skills

Customer service

Phone handling

English proficiency

MS Word

Education

High school diploma

Tools

MS Word

Excel

Job description

The Villa Group is seeking a friendly Spa Receptionist to welcome guests, answer calls, and manage reservations with care. You will maintain knowledge of spa services and assist guests in a courteous, multilingual environment.

Ideal candidates have at least 2 years in guest services, excellent English communication, and basic MS Word/Excel skills. You will collaborate with team members to ensure a seamless, enjoyable guest experience. Multilingual abilities are helpful.